14-Day Returns
Unused, undamaged product in original packaging — no restocking fee. Received something wrong or defective? Email us and we make it right.
Policy
Clear policies.
No surprises.
Everything that governs your order — shipping, returns, privacy and terms — in one place. Questions? Our team replies within 1–2 business days.
14-day returns
Secure & private
Ships Canada & the US
Policy Documents
All policies, in one place.
Every document that governs your order — shipping, returns, privacy and terms — numbered for easy reference. Each links to its canonical, always-current version.
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01
Read policy
Shipping Policy
How and where we ship, order processing times, and freight on large or pallet orders.
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02
Read policy
Refund & Returns
14 days to return unused, undamaged product in its original packaging. Wrong or defective item? We make it right.
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03
Read policy
Privacy Policy
What we collect, why we collect it, and how we protect your personal information.
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04
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Terms of Service
The terms that govern use of our store and the orders you place with us.
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05
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Legal Notice
Company identification and the legal operator details for Whitby Abrasives Inc.
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06
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Your Privacy Choices
Opt out of the sharing or sale of your personal information at any time.
Each policy is maintained at its canonical /policies/ address and may be updated from time to time — the linked version is always the one in force.
Practical Highlights
The short version of what matters most.
Real facts — no fine print surprises. The full detail is always one click away.
Ships Canada-Wide in CAD
Standard and express options at checkout. Pricing in Canadian dollars. Local pickup available at our Whitby, ON warehouse.
Freight on Pallets
Large or pallet orders require a freight quote. Contact us before ordering and we will arrange the right carrier at the right price.
Secure & Private
Your data stays private, and we only share it with your consent. Manage your privacy choices anytime via your account or our data-sharing opt-out page.
Contact & Company Details
We are a real company with a real address.
Questions about any policy? Reach us directly — our team replies within 1–2 business days.
Whitby Abrasives Inc.
Address
Unit 2, 1450 Victoria Street East
Whitby, Ontario L1N 0N7, Canada
Whitby, Ontario L1N 0N7, Canada
Phone
Text / Cell
Email
Support Hours
Mon–Fri, 9:00 AM–5:00 PM ET
Excluding Ontario statutory holidays
Excluding Ontario statutory holidays
Corporation
Ontario Corp. No. 002690370
Quick contact
Policy question? We reply within 1–2 business days.
Send us your order number and a clear description of your question and we will get back to you promptly.
Shop with Confidence
Backed by clear policies and a team that answers.
Browse 12 fully-stocked product lines — every common size and grit, shipped from Whitby, Ontario, across Canada. If anything is ever not right, we make it right.