Shipping Policy
How and where we ship, timelines, and freight on large orders.
Read policyPolicy
Policies & Terms
Clear policies.
Clear policies.
No surprises.
Everything that governs your order — shipping, returns, privacy and terms — in one place. Questions? Our team replies within 1–2 business days.
30-day returns
Secure & private
Ships Canada-wide in CAD
Our Policies
Everything in one place.
Each policy lives at its canonical URL — always up to date. Click any card to read the full text.
Refund & Returns
14 days to return unused, undamaged product in original packaging; 30 days for defective items.
Read policyPrivacy Policy
What we collect, why, and how we protect your information.
Read policyTerms of Service
The terms that govern use of our store and your orders.
Read policyLegal Notice
Company identification and legal operator details.
Read policyYour Privacy Choices
Opt out of the sharing or sale of personal information.
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Practical Highlights
The short version of what matters most.
Real facts — no fine print surprises. The full detail is always one click away.
30-Day Returns
Unused, undamaged product in original packaging — no restocking fee. Received something wrong or defective? Email us and we make it right.
Ships Canada-Wide in CAD
Standard and express options at checkout. Pricing in Canadian dollars. Local pickup available at our Whitby, ON warehouse.
Freight on Pallets
Large or pallet orders require a freight quote. Contact us before ordering and we will arrange the right carrier at the right price.
Secure & Private
We protect your data and never sell it without your consent. Manage your privacy choices anytime via your account or our data-sharing opt-out page.
Contact & Company Details
We are a real company with a real address.
Questions about any policy? Reach us directly — our team replies within 1–2 business days.
Whitby Abrasives Inc.
Address
Unit 2, 1450 Victoria Street East
Whitby, Ontario L1N 0N7, Canada
Whitby, Ontario L1N 0N7, Canada
Phone
Text / Cell
Email
Support Hours
Mon–Fri, 9:00 AM–5:00 PM ET
Excluding Ontario statutory holidays
Excluding Ontario statutory holidays
Corporation
Ontario Corp. No. 002690370
Quick contact
Policy question? We reply within 1–2 business days.
Send us your order number and a clear description of your question and we will get back to you promptly.
Shop with Confidence
Backed by clear policies and a team that answers.
Browse 500+ SKUs in stock — shipped from Whitby, Ontario, across Canada. If anything is ever not right, we make it right.